Frequently Asked Questions
Everything you need to know about our raw, local honey and artisanal treats.
Is your honey raw and unfiltered?
Yes, all our honey is 100% raw and unfiltered. We never heat our honey to high temperatures, ensuring that the natural enzymes, antioxidants, and pollen remain intact for maximum health benefits.
My honey has crystallized. Is it still good?
Absolutely! Crystallization is a natural process and a sign of high-quality, raw honey. To return it to a liquid state, simply place the jar in a warm water bath and stir gently until the crystals dissolve.
How long does shipping take?
We process orders within 1-2 business days. Depending on your location, standard shipping typically takes 3-5 business days. You will receive a tracking number via email as soon as your honey is on its way.
What is your return policy for food items?
Due to the nature of our food products, we cannot accept returns once the seal is broken. However, if your order arrives damaged or if there is an issue with the quality, please contact us within 7 days for a replacement or refund.
Do you offer wholesale or bulk pricing?
We do! 'The Honey Jar' offers special pricing for weddings, corporate gifts, and retail partners. Please visit our wholesale page or contact our support team for a custom quote.
Is it safe to give honey to infants?
No, honey should not be fed to infants under one year of age. This is due to the risk of botulism, as a baby's digestive system is not yet developed enough to handle certain naturally occurring spores in honey.